FAQs

When I try to checkout, I have an empty Shopping Cart?

Your cart's "session" information is stored in your web browser's cookies. Therefore you need to be able to accept cookies to place an order.
We do not use cookies for anything except to track your active shopping cart information.
If you are using Firewall Software like 'Zone Lab's Zone Alarm' or 'Symantec's Norton Internet Security' or 'Symantec's Norton Personal Firewall', you will need to configure it to ALLOW "Private Headers" and ALLOW "Session Cookies". If you have your browser security level set to not accept cookies, you can manually add Horseloverz.com to your "accept" list. Here is how:
Internet Explorer
On the menu bar across the top click on TOOLS, then INTERNET OPTIONS Then click the PRIVACY tab. Towards the bottom you'll see an area labeled WEBSITES, click the EDIT button. Type in "horseloverz.com" and hit ALLOW. Then hit EXIT to exit out of that small menu. Your browser will now be able to accept cookies from horseloverz.com. Please close out of your browser completely and then try and place your order from scratch.
Mozilla Firefox
On the menu bar across the top click on TOOLS, then OPTIONS Then click the COOKIES area. Click on EXCEPTIONS Now enter "horseloverz.com" and hit ALLOW. Then hit EXIT to exit out of that small menu. Your browser will now be able to accept cookies from horseloverz.com. Please close out of your browser completely, and then try and place your order from scratch.

How long will it take for my order to arrive?

https://www.horseloverz.com/shipRates/
Many items are in stock and ready to ship within 24 hours. The ship time of your packages depends on the items you select. Once all your items reach our shipping location your order will be packaged for shipment.  Because our complete inventory is well over 160,000 different products many of the items we offer for sale on our website are stored in remote locations. When you place an order the items are ordered in from those remote locations, gathered together at the shipping warehouse, and then shipped to you. When you are shopping on the website you will see a processing time for each item listed right below the add to cart button. This processing time is the approximate number of business days it takes a particular item to arrive here at the shipping location. The overall ship time for your order is dictated by the item with the longest processing time.

The Premium Ground surcharge, if chosen, does not speed up processing time in our warehouse as stated when the Premium shipping option is selected during checkout. The surcharge only speeds up package time in transit to your home by FedEx or USPS Priority mail. 

We ship Monday to Friday from our shipping location in Hazleton, PA. Small orders weighing less than 2 lbs are sent via USPS Priority Mail. Larger Orders are sent Fedex Ground, FedEx SmartPost or FedEx Home Delivery. Orders ship to the East Coast generally take 1-5 business days, orders to the Mid-West and West Coast take 4-10 business days.

Currently we ship to CANADA on Tuesday and Friday. All packages ready for shipment before 2pm on Wednesdays are included in that weeks shipment. After it leaves our building, eastern Canada arrives in about 4-6 business days while western Canada is about 6-10 business days.

All international orders are sent via the US Postal Service or FedEx and take from 1-6 weeks.  Shipping rates shown in cart for international orders are only an estimate. Final charges will be applied upon actual shipment of item(s). Customers are responsible for all related duties and taxes for shipments outside the USA and CANADA

What if I don't like what I bought or decide I don't want an item I buy?

https://www.horseloverz.com/returns/
You are welcome to return the item in new condition under our 30 Day Return Policy we will refund your purchase price less shipping. We will not pay for return shipping. Please be advised that you are responsible for using proper packaging and purchasing insurance at the post office when returning an item to us. If the item is not received back or is received in non-re-sellable condition, we will not issue a refund. All Returns must be received within 30 days after the sale has been made. No exceptions.

If you purchased this item on a site other than HorseLoverZ.com (eBay or Amazon, i.e.) the terms and conditions of that website should be referenced.

What if I made a mistake when ordering and want to exchange the item?

https://www.horseloverz.com/returns/
You are welcome to return the item in new condition under our 30 Day Return Policy we will refund your purchase price less shipping. We will not pay for return shipping. Please be advised that you are responsible for using proper packaging and purchasing insurance at the post office when returning an item to us. If the item is not received back or is received in non-re-sellable condition, we will not issue a refund. All Returns must be received within 30 days after the sale has been made. No exceptions.

If you purchased this item on a site other than HorseLoverZ.com (eBay or Amazon, i.e.) the terms and conditions of that website should be referenced.

HorseLoverZ.com said they shipped my item, but I never got it in the mail, HELP!

Please wait a minimum of 2 weeks for orders sent to a US address, 3 weeks for Canadian order or 6 weeks for International orders before action is taken. You are, of course, welcome to contact Customer Service for additional assistance.

You screwed up and sent my package to someone else!

Oops, we are sorry if we messed up your address. Occasionally due to our large order volume we make this simple error. We will gladly resend your product if you contact Customer Service explaining what happened and to whom the order should have gone.

You sent me the wrong items, now what?

We are sorry for this picking error. Please contact Customer Service and we will send out the correct product and arrange with you the return of the incorrect items if warranted.

Out of Stock

Occasionally we may run low on certain items due to delays from our suppliers or miscalculations of our stock, in this case a refund shall be issued for any item that cannot be shipped within 30 days. Exceptions can be made if the item will be available for shipment within a reasonable extension of 30 days or unless directed by you.

OTHER USEFUL TOPICS FROM THE HELP DESK

Does your site securely accept credit cards and Paypal?

Yes, the page where you actually transmit your confidential credit card information is controlled by Authorize.net, one of the leading credit card merchant terminals on the net! Paypal.com also has the highest 128bit security and guarantees your transaction. Your information will be safe with us.

Can I add to an unpaid order after leaving the site?

Yes, make sure you remember your E-mail Address and Invoice Number and you may log in under the "My Account" link and add to an order up to 10 days after your first visit.

An old order appears when I visit the site, I want to start over.

Go to "View Cart". About two thirds of the way down the page, there is a "clear cart" button that will remove all the items currently in your cart. Alternatively, please close all of your browser windows and revisit the site this should clear your browser memory of your cart items.

I can't find what I'm looking for?

First try using our search button located at the top of any of the website pages. If you still can't find the product you are interested in purchasing, please contact Customer Service. Your site search doesn't work! Some browsers may require that you hit the search button with your mouse instead of the Enter button on your key board, try this, it should work.

I'm not sure if I want to fill out your forms, will you sell my information?

ABSOLUTELY NOT! We keep information on file only for our own use and will not be used by anyone else but HorseLoverZ.com and its related companies.

I still have a question.

Contact us at Customer Service, by phone, email or live chat.

TERMS & CONDITIONS

Our website is updated daily with prices, product selections, descriptions and inventory availability. Every effort is made to keep this information accurate to ensure that products you purchase online are the products you receive in the mail. However; we are human and computers have bugs. Although rare, typographical errors and computer glitches may happen. We reserve the right to cancel any order or any offer at our sole discretion. We prosecute criminals! We have installed advanced order fraud and hacker intrusion detection systems to catch criminal activity on our website. We work with local, national and international law enforcement agencies to prosecute fraud including but not limited to: Stolen credit cards, fraudulent money orders, mail order scams, product return scams, hacking attempts, phishing attempts, and telephone / wire fraud. Dont be our next investigation.

THE LAW

These Terms of Service shall be governed by and constructed in accordance with the Laws of the Commonwealth of Pennsylvania, USA.

Special Deals