During the Memorial Day sale, I ordered a pair of boots. They were back ordered until June 2. The boots were not shipped. I called customer service & was told the boots were back ordered until September. I cancelled the order and purchased them online from other tack store. During the Ariat Liquidation sale, I ordered 2 pairs of boots. After 3 weeks, the boots had not shipped. I called customer service twice & was finally told the boots were no longer available. HorseLoverz seems to think it is okay to advertise items for sale that they do not physically have available for sale. Customer service was horrible. No communication from them until I repeatedly called to check on the status of my missing (cancelled) orders. HorseLoverz has lost my business!!!!